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    How long will it take to receive my order?

    All items are made to order.

    Most orders are processed in 1 to 2 weeks. This processing time includes individually hand-sculpting, baking, and glazing the charms, turning them into the desired jewelry items (necklaces, earrings, etc.), and then packaging them. 

    After processing, your order will be shipped the next business day via USPS. Standard delivery times for USPS First Class are 2-5 business days within the US and 1-3 weeks in other countries, depending on location. International deliveries can sometimes take even longer due to customs and other delays that are beyond our control.

    When your order is shipped, you will receive a shipment confirmation email that includes a tracking number so that you can follow your package's journey to its destination. 

    Please note that paying for a faster shipping service (e.g., USPS Priority Mail) does not impact processing time. The faster service is for shipping only and is completely handled by USPS.

    When will I receive my subscription order?

    Bakery Charms currently offers four subscription products with preset weekday shipping dates:

    • Sweet Surprises (subscription box) - ships around the 1st of every month
    • Sweet Tooth Necklace Club (necklace of the month club) - ships around the 8th of every month
    • Charm Mail (seasonal charm bracelet collection) - ships around the 15th of every month
    • Charm Addiction (charm of the month club) - ships around the 22nd of every month

    I received confirmation that my order has shipped, but I still haven't received it. What happened?

    Visit and enter your provided tracking number to see where your package is.

    Please note that the tracking information you see is the same information that we see. Bakery Charms does not have access to any additional details other than what is shown on the tracking info page nor does it have any control over what the US Postal Service does.

    If you have a question about the tracking information, please contact your local post office.



    What are the products made of?

    All charms are made of high quality, non-toxic polymer clay. Secondary materials include glass, beads, Swarovski crystals, glitter, varnish, glue, ceramic, plastic, silver plated metals, and sterling silver.

    Are they really handmade?

    Yes! All charms are individually handmade by Jenn K. Lee, the owner and designer of Bakery Charms. Jenn sculpts each product out of polymer clay using various tools and her hands.

    Can I eat them?

    No, Bakery Charms products are not edible. Even though they may look good enough to eat, do not ingest them. Please keep all products away from small children and pets.

    Are they waterproof?

    The charms themselves are waterproof, but Bakery Charms still strongly recommends that you don't wear your jewelry while swimming, bathing, running, or engaging in other activities that could cause excessive sweating. Moisture is detrimental to silver plated metals and sterling silver.

    How do I care for my jewelry?

    Please treat all pieces with care!

    All Bakery Charms jewelry has been tested for strength and durability. Special steps are taken with each piece so that it can withstand accidental drops and shaking/swinging/dangling from normal use. However, please keep in mind that these handmade items are not indestructible. Rough usage, snagging, crushing, and other acts of force - accidental or intentional - could cause irreparable damage.

    If your jewelry gets dirty, in most cases the charm may be wiped and cleaned with alcohol.

    How do I store my jewelry?

    Remove your jewelry when appropriate and store it in an airtight container (e.g., small plastic bag) kept in a cool, dry environment to maintain the metals' original finishing. Silver plating may wear off over time due to improper storage and handling, and sterling silver will naturally tarnish. Clean sterling silver with mild soap and water regularly.